Electric Zoo has finally addressed the 2023 festival incident that left many fans disappointed. The festival takes to social media to address the issues and expressed their apologies to those affected.

"We know those of you affected by the issues surrounding Electric Zoo 2023 have been eagerly awaiting a resolution. We also know it has been some time since our last communication and we sincerely apologize for the delay. You deserve answers, and we are now able to provide you with an update..." - the statement began. Electric Zoo, one of the most anticipated electronic music festivals, faced significant setbacks last year, leading to widespread frustration among its dedicated fanbase and law suits. In response to the numerous complaints, Electric Zoo announced that they are taking steps to make amends. "...See Tickets, the exclusive ticketing provider for Electric Zoo 2023 will begin issuing refunds to all remaining eligible ticket holders. Those who are eligible will be contacted directly via email with further instructions and can expect refunds to be processed by July 19, 2024." the organizers confirmed.

The 2023 incident saw several logistical and operational issues, including a last minute cancelation of the first day of the event, delayed entry, overcrowding leading to many fans injured and bruised, technical difficulties and long lines to the entrance in the blazing heatwave for hours before being denied access, that hampered the festival experience. Fans who had traveled from far and wide for the annual event found themselves in less-than-ideal conditions, prompting a flood of feedback and calls for accountability.

Electric Zoo's recent communication marks a step towards rebuilding trust with their audience. By acknowledging their shortcomings and committing to refunds, they make their appearance to take responsibility, and foreshadow future events.

However, the announcement has also sparked a wave of negative comments from attendees and fans. Many are concerned about the delayed response time and the logistics of receiving their refunds. "You went silent for almost a year and expected no one to fight for their money?", one user commented, reflecting the frustration of many who had been left in the dark.

Another attendee expressed their dissatisfaction, saying, "I want a refund for all the money I wasted on a flight and my Airbnb too!". This sentiment is shared by numerous fans who incurred significant travel expenses. Additionally, some have claimed they never received the expected email regarding their eligibility for a refund, adding to the growing list of concerns.